LIVE IN XUHUI
Some people may consider making a police emergency report phone call a trivial thing that anyone can do, however, for everyone that is in danger and needs urgent help, whether or not they can correctly make phone calls to the police and get the urgent help needed is a matter of life and death to themselves and to other people. A. When a citizen calling 110 to report an emergency, he/she should try to accurately state the address or location of the incident and the basic situation in the shortest time. This would not only raise the successful rate of the emergency call, but also help the police to better deal with the aftermath. 1. State the address accurately. That is to report as clearly and detailed as possible the address. For example, Road** Number** Room**; If you do not know the exact address, talk about cross roads, or a famous building, restaurant, or entertainment venue nearby. In short, to report the address accurately in one sentence would help the police to find the place of event and conduct aid work as quickly as possible, which would minimize loss and danger. 2. Briefly state the case. When stating the case, the person should try to remain calm. If they can’t express themselves correctly under panic, they should answer guided questions one-by-one from the operator. The 110 operator will ask questions according to the situation and make a judgment. Therefore, citizens in an emergent situation should fully trust the operator and cooperate with him/her. B. When citizens are in a non-urgent situation or want to make a complaint, they can call Shanghai “Police Hotline” or other functional government departments. Currently the 110 receives over 20,000 phone calls per day, and they are very busy. If non-emergency calls were made to 110, it would take up the resource for emergency situations.
Brief Introduction on Answering Emergency Call in Foreign Languages at the "110” Alarm Service Desk of Shanghai Municipal Public Security Bureau
Since the “110” alarm service platform of Shanghai Municipal Public Security opened in May of the year 1993, it has persisted in the purpose of serving the people wholeheartedly and devotedly performed the function of “fighting crime and serving the people”. It has won the good opinions of the vast numbers of citizens. “110” has created a fine social brand, which is deeply implanted in the hearts of the people day by day. Along with the entry of China into the WTO and the success of Shanghai in bidding for The World Expo 2010, Shanghai has become an international metropolis, which is the focus of world attention. It is also praised as one of the safest cities in the world by common people. In order to better present the good image of the Shanghai police who aide in the upkeep of a safe and considerate social environment and provide better service for the foreign guests studying, investing, living and traveling in Shanghai, “110” alarm service platform of Shanghai Municipal Public Security Bureau formally introduced a foreign language service for answering emergency calls on the 10th anniversary of it’s inception on May 1 of the year 2003. Presently, there are altogether 19 “110” volunteer interpreters who serve by answering emergency calls day and night. They undertake the interpreting work of answering emergency calls in 8 languages, such as English, German, Japanese, Korea, Russia, French, Arabic and Spanish. These 19 volunteers all come from The Shanghai Public Security System, and the average age of them is 28 years. The main body of volunteers are young policemen, and the volunteers are mostly graduates from the Shanghai Foreign Language University, Fudan University, Beijing University and Jilin Yanbian University, etc. with rather high foreign language proficiency level. When the “110” operator from the Shanghai Municipal Public Security Bureau receives an alarm call from a foreigner, it will be put through and transferred to the mobile phone of a volunteer interpreter via the function of “tripartite communication by telephone” on the platform of answering emergency. The operator then takes charge of asking questions, and the volunteer interpreter takes charge of interpreting. After the operator finds out the primary fact, he will issue a directive of dealing with this alarm to the territorial public security organs. After the policemen receive the directive, they will rush to the spot and deal with the emergency. As the occasion demands, the volunteer interpreters can also provide online foreign language interpretation service for those policemen dealing with the emergency. Since the foreign language service for answering emergency has been open for half a year, it has operated properly and been highly commended by foreigners. We should say, though it is only one of the most important links that China has with the international community and yet this measure is of special significance to further improve investment environment and promote economic development.
Ten years of developing the 110 alarm service desk by Shanghai Municipal Public Security Bureau has gained attention and support from the broad masses that come from all walks of society. Henceforth, we will provide good service to the citizens who may need emergency help as always. The key point in getting emergency help across lies in the correct usage of the emergency call. 1. When citizens encounter any emergency hereinafter, they can dial “110” emergency calls: the ongoing or just occurred criminal and public security cases; like in a situation such as an ongoing or just occurred traffic or fire accidents; in an ongoing or just occurred incidents of dealing with social public security and endangering the safety of people’s lives and properties, who or which maybe in need of emergency treatment; and in the case of the accidents and natural calamities. 2. Provide accurate address. Callers should try their best to provide accurate address to the scene of crime or in the case of an accident (For example, Room XX, No. XX, Lane XX, Road XX). If you really don’t know the specific address, please provide “110” operators with approximate orientation (For example, Road XX near Road XX or some comparatively famous buildings, restaurants and entertainment places) for them to ascertain it. 3. State a case briefly. The alarm reporter should briefly state the contents of a case (an event), such as the fundamental course and the involved personnel, and so on. That will help “110” operators ascertain promptly the nature of the circumstances and the scene circumstances and deploy the correlative police forces to manage. 4. Keep calm. When callers are stating cases, they should do their best to keep calm. If callers are frightened out of their wits and cannot express exactly, they should answer one by one according to the cues of the “110” operator, and trust fully and cooperate well with the work of the “110” operator. When the citizens encounter a non-emergency situation related to traffic, public security, fire fighting and matter of entry and exit, etc. or provide related clues or consult related questions, they can dial the “Public Security Hot Line” in Shanghai City (24023456). At such occasion, the related functional departments will provide service for you.
Since the operation of the 110 emergency call of Shanghai Public Security Bureau, which adheres to the principle of “cracking down cases and offering services”, has won a good reputation in Shanghai, the emergency call number 110 has become a well-known brand in Shanghai. With China’s entry into WTO and the success of the Expo bidding, Shanghai has become the international metropolis and it has been called “the safest city in the world”. To display the good image of the Shanghai police and provide a safe social environment and better service for foreigners who study, invest, live or travel in Shanghai, the 110 emergency center of Shanghai Public security Bureau has offered the brand-new foreign-language service on 1st May on the 10th anniversary of the operation of 110 emergency call. Up to now, there are 19 volunteers who are all from Shanghai Public Security Bureau with the average age of 28 in charge of interpreting the English, German, Japanese, Korean, Russian, French, Arabic and Spanish. Most of the volunteer are highly-qualified graduates from Shanghai International Studies University, Fudan University, Beijing University, Yanbian University in Jiling Province etc, with high level of foreign languages. When the “110”operator receive an emergency call from the foreigners, they will transfer the phone to the volunteer’s cell phone by way of the “three-way communication” function of the emergency center. The operator asks questions and the volunteer interprets. After getting sufficient information, the operator will send order to the nearest local police substation to deal with the case that the foreigners has just reported. After receiving the order, the local police will get to the site to handle the case as soon as possible. If necessary, the interpreter can also offer the interpretation service to the police on site. The foreign-language 110 emergency call has properly run for half a year and it has won highly praise by the foreigners in Shanghai. The operation of the 110 emergency call service is just one of the steps that shows Shanghai’s determinations to connect with the international world. And such step is meaningful to promote the investment environment and improve the economy development of Shanghai.
The 110 emergency center, equipped with the up-to-dated computer and communication system, dispatches all the police in Shanghai to deal with all kinds of criminal cases and offers emergency services to all the people in Shanghai. It works as public security control center and becomes one of the symbols as maintaining the public security of this metropolis. As one of the program of the Shanghai Municipal Government, the 110 emergency service has been in operation since May 1st 1993. Adhering to the principle of “Serving the People by heart”, Shanghai police spares no efforts to strike criminal cases, maintain the stability of social order and offer security help, thus making great contribution to Shanghai’s stability and development. Recently, the 110 emergency center of Shanghai Public Security Bureau offers the telephone emergency call services in Huangpu, Luwan, Jing’an, Xuhui, Changning, Zhabei, Putuo, Hongkou, Yangpu, Pudong, Minghang districts in shanghai and the service of all the cell phone emergency call in Shanghai; Baoshan, Jiading, Qingpu, Fengxian, Nanhui,SongJiang and Chongming districts in Shanghai have their own 110 emergency center which deals with the telephone emergency call in its own district and receive the order from the 110 emergency center of Shanghai Public Security Bureau.